Information Technology Services

Contact IT Support

IT Support  
https://helpdesk.ucumberlands.edu   
it [at] ucumberlands.edu (it[at]ucumberlands[dot]edu)   
606.539.4197

iLearn Help    
ilearn [at] ucumberlands.edu (ilearn[at]ucumberlands[dot]edu)   
877.633.9146

Support Hours (all times are Eastern Time)

  • Sunday: 3:00 PM - Midnight
  • Monday - Thursday: 8:00 AM - Midnight
  • Friday: 8:00 AM - Noon

Basic IT Resources and Assistance

University of the Cumberlands has an entire team dedicated to solving all of your IT and network problems.

Male student sitting on a brick wall outside, holding a laptop.

Contact the Helpdesk

Need help with an IT issue or question? Contact our team of support professionals via ticket, phone, or email.
Students study outside on the Cumberlands campus

Support Articles

Search for answers to the most common IT questions.
Young woman using laptop that's covered in stickers

UC Account Password Reset

Forget your password? Need a new one for a different reason? Here's what to do.
Two students relax near the campus center.

UC Account Sign Up

Let's start the process.
One student is showing her cell phone to another student while walking to class.

Network & Wireless Services

How to connect to the two Wi-Fi networks available on campus.
Girls studying outdoors

System Status

Check for the System Status dashboard for current service interruptions and future planned maintenance.

Microsoft 365 Services

University of the Cumberlands partners with Microsoft to provide a number of resources to our students.

Download Microsoft 365

View our tutorial to download your free copy of Microsoft Office 365!

Microsoft Teams

Microsoft Teams is a collaboration and meeting app included as part of your Office 365 subscription with UC. Check out our knowledgebase section on Teams to learn more.
A student sitting in a booth and using a laptop

IT Policies

Useful information about policies governing technology on campus.

Our IT Staff

Our IT Staff is dedicated to making your educational experience as smooth as possible with the use of current technology.

Mr. Jaden Gibson

Jaden Gibson

Technical Support Specialist
Information Technology

Jaden Gibson

Contact Information

606-539-4197
jaden.gibson [at] ucumberlands.edu
IT Center
Brian Bates

Brian Bates

Technical Support Specialist
Information Technology

Brian Bates

Contact Information

606-539-4197
brian.bates [at] ucumberlands.edu
Northern Kentucky Campus
Skyler Troxell

Skyler Troxell

Software Engineer
Information Technology

Skyler Troxell

Contact Information

606-539-4197
skyler.troxell [at] ucumberlands.edu
Gatliff Building
View All

IT News

IT Professional Working on Computer
Blog
What Can You Actually Do With a Degree in Information Technology?
Cherry trees bloom in spring on the Cumberlands campus.
News
Cumberlands’ blockchain degree program ranks No.1 in nation
Person Researching Blockchain Technology
Blog
A Secure Online World With Blockchain Technology