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IT Support

Resources
Sign Up for a Mail Account
Reset Your Mail Account Password
Free TrendMicro Virus Scan
Terms of Use Policy
Hub-Leasing Policy


Tutorial Videos
How to Login to the MyUC Portal for the First Time.
How to Check Your Grades via MyUC
How to Register for Classes - Graduate Students
iLearn Tutorial Videos


Recommended Downloads
Malware Bytes Malware Bytes - Malware Scanning and Protection
Adobe Acrobat Adobe Acrobat - PDF Reader
Office Compatibility Pack Office Compatibility Pack - Compatability for .docx, .xlsx, and .pptx files
Open Office Open Office - Free, compatible alternative to Microsoft Office
Google Chrome Chrome - A faster, more secure alternative to Internet Explorer.


Frequently Asked Questions

How do I get an email account?

Students may sign up for a new email account by clicking here. After completing the form, your username and password be displayed on the screen for you to print off. Keep in mind it may take up to an hour for your account to become active. If you have any problems, please feel free to call the IT office at (606) 539-4197.

 
What if I forgot my password?

Students can change their password by following the instructions located here.

 
How do I change my password?

Students can change their password by following the instructions located here.

 
How do I set up my dial-up connection?
 
How do we connect two or more computers to the internet in our dorm room?

If you reside in Hutton Hall or Kleist Hall, your dorm room is equipped with multiple network jacks. However, in the event that two or more residents are assigned to a dorm room with only one network port, a hub may be leased from the office of Information Technology at no charge.All residents of the dorm room must come by the Information Technology office and fill out the appropriate paperwork before a hub will be issued.The lease is valid for the duration of the current academic year. The hub and included accessories must be returned to the office of Information Technology by the last day of classes for the Spring semester of the given academic year.If the hub and its accessories are not returned by this deadline, each member of the dorm room will be charged a fee of $25.00 to cover the damages.

 
How do I get rid of Pop-ups and Viruses?

To remove spyware, malware, or viruses from your computer, visit Trendmicro. You will need to click "Start Free Scan Now" and then choose "Complete Scan".

To protect your computer from future infections, download your free copy of Ad-Aware.

 
How do I set up Microsoft Outlook?
 
What are the minimum requirements to connect to the network?

Information Technology has issued these minimum system requirements in order to access the network:

  • A computer with TCP/IP and a web browser (i.e., Internet Explorer) installed.
  • Ethernet Card
    • If this feature was not standard on your computer, it can be purchased from the campus bookstore or a local retailer.
  • Ethernet Cable
    • The Information Technology office does not provide Ethernet cables. These are available for purchase from the campus bookstore or a local retailer.
  • Antivirus Software
    • Each personal computer used to access the network needs antivirus software that will periodically update itself. Information Technology does not supply this software but will provide insight on good products.
 
What are the office hours for Information Technology?

Information Technology is open Monday - Friday, 8:00 am to 5:00 pm.

 

 

"The MBA program has given me an opportunity to further my education while working a full-time job."

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Assistant Manager
Wal-Mart Stores, Inc.

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Founder & President
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MAED Program Student

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MACS Program

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Teacher
MAT Program

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Teacher

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"UC provided me with the tools and professional network of individuals to lead our school district in South Carolina."

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– David O’Shields
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Office: Gatliff Building, room 007
Hours: 8:00 a.m. - 5:00 p.m.
Phone: (606)539-4197

Donnie Grimes
Director of Information Technology
donnie.grimes@ucumberlands.edu

Wesley Perkins
Enterprise Resource Planning Administrator
wes.perkins@ucumberlands.edu

Jessica Shearer
Operations and Online Services Administrator
jessica.shearer@ucumberlands.edu

Allison Henderson
System and Database Developer
allison.henderson@ucumberlands.edu

Justin Hensley
Support Administrator
justin.hensley@ucumberlands.edu

Brad Tipton
IT Technician
brad.tipton@ucumberlands.edu